PRIVACY POLICY

INTRODUCTION

V-Quest Limited. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This privacy policy outlines how we make use of the information you submit to us.

POLICY CHANGES

This privacy statement is subject to change at any moment and for any reason.

The “Last Updated” date of this privacy policy will be updated to let you know when it has been updated. You waive your right to explicit notice of each change or modification, and any changes or modifications will take effect immediately after posting the revised Privacy Policy on the Site.

Please check this page frequently to examine the most recent terms of our privacy policy in order to safeguard your interests. By continuing to use the Site after the date that a revised Privacy Policy is posted, you will be deemed to have received notice of, to be subject to, and to have accepted the changes therein.

COLLECTED DATA

We may gather information about you in a variety of ways, including when you download or purchase a product, or when you decide to take part in certain Site-related activities.

General Website Usage:

Information, such as your

  • IP Address,

  • Time & Date

  • Location

  • Operating System,

  • Browser Information

  • Pages Visited

  • Videos watched

  • Content downloaded.

 

are collected by our website and by a third party (Google Analytics). This aids in measuring the popularity of material and in the analysis of technical problems with the Service, website and content.

We will use the data we receive from Google Analytics to solely enhance our Services. Google Analytics and our own website technology collect the anonymized data that is described above (it does not collect your name or other identifying information). Although Google Analytics places a persistent cookie on your device to recognise you as a distinct user the following time you visit or use our Services, only Google can use the cookie. The Google Analytics Terms of Use and the Google Privacy Policy provide limitations on how Google may use and disclose data about your use of our Services that is gathered by Google Analytics.

You agree that these third-party suppliers may collect and use your information in connection with your use of the Site. We advise you to study their privacy statement and get in touch with them directly if you have any inquiries. We don’t give these outside vendors access to your personal information. You can visit a third-party vendor, the Network Advertising Initiative Opt-Out Tool, or the Digital Advertising Alliance Opt-Out Tool if you do not want any information to be gathered and utilised by tracking technology.

Website Purchases

When you willingly make a purchase from our site, personal information (name, e-mail address, postal address, and phone number) and financial information pertaining to your payment are gathered.

We keep track of transactional information on our own databases, but do not keep card or payment account details.

Our payment processors, Paddle, also store other financial information (such as card payment information); you are encouraged to review their privacy policies and get in touch with them directly for answers to your inquiries.

Downloading Software (Trials or Free Editions)

When you download any programme, you freely provide us with your name and email address, which we record. Additionally, we keep track of your newsletter subscription preferences. In addition to the previously mentioned data, the following data is also recorded.

  • The IP address,

  • Download timelines

  • Location (based on IP)

Contact Us Form

In order to fulfill the request, we only save the information that is willingly submitted on the form.

 

 

HOW WILL WE USE YOUR DATA?

 

We can give you a seamless, effective, and customised experience if we have accurate information about you.

GENERAL

Specifically, we may use information collected about you via the Site to:

  • Fulfill and oversee orders, payments, and other Site-related transactions.

  • Payment and refund processing tasks

  • Manage your licence, provide activation keys / codes, licence transfers and the like

  • Email you with promotions, sales and discount opportunities

  • Enquiry responses

  • Newsletter circulars on request

  • Survey and feedback requests on our website and services

  • Carry out other corporate tasks as required

  • Analytics, trends and performance tracking

  • Marketing and promotional information

  • Detect and stop piracy, stop fraudulent transactions, and keep an eye out for criminal activities.

  • As may be required to Assist legal and statutory requests.

THIRD PARTIES

Except in the circumstances listed below, we will not transmit or disclose your personal information to any third parties:

  • You provide consent for us to do so

  • We believe that it is necessary to do so in order to respond to any legal claims against us.

  • We believe that it is necessary to do so in order to comply with the law, legal processes, or authorities.

  • We believe that it is necessary to do so in order to protect the rights, property, interests, or safety of V-Quest Ltd., our employees, our users, or the public.

  • We are required to do so in connection with an acquisition, merger, or sale of all or a portion of our business.

The V-Quest. Website contains links to other websites. Our privacy policy only applies to our website, if you click on a link to a third party website, you should read their privacy policy.

SECURE DATA STORAGE

We protect your personal information using administrative, technical, and physical security measures. V-Quest Ltd  stores your information on Google Cloud, which leverage the unmatched scale of their data processing, novel analytics approaches with AI/ML, and a focus on eliminating entire classes of threats to modernize your security and meet the requirements of a rapidly transforming world. The Google Cloud Terms of Use and the Google Privacy Policy provide limitations on how Google may use and disclose data. Please refer to Google Cloud privacy policy. 

We note that no security mechanism is flawless or impenetrable, and no means of data transmission can be guaranteed against any interception or other type of misuse, even though we have taken reasonable measures to protect the personal information you send to us. Any information shared online is susceptible to being intercepted and used inappropriately by third parties. Therefore, if you submit personal information, we cannot guarantee 

It is your duty to keep your license activation code’s security intact. Be aware that emails and other communications you send to us are not encrypted. We highly recommend against using these channels to send any confidential information.

USER INFORMATION UPDATES

Your personal information will be kept current by us using commercially reasonable efforts. However, in order for us to keep your personal information current, please let us know right away if your personal circumstances change.

YOUR DATA PROTECTION RIGHTS

V-Quest Ltd. wants to make sure you are completely aware of your rights regarding data protection. Each user has the following rights:

  • The right to access – You have the right to obtain copies of your personal data from Our Company.

  • The right to rectification – You have the right to ask Our Company to change any information you think is wrong. Additionally, you have the right to ask Our Company to complete any information that you feel is lacking.

  • The right to delete your info – Under certain circumstances, you have the right to request that Our Company remove your personal data.

  • The right to restrict processing – Under certain circumstances, you have the right to request that Our Company restrict the processing of your personal data.

  • The right to object processing – Under some circumstances, you have the right to object to Our Company’s processing of your personal data.

  • The right to data portability – Under some circumstances, you have the right to request that Our Company send the information we have acquired directly to you or to another organisation.

In the event that you submit a request, we have one month to answer. To exercise any of these rights, please get in touch with us using the information provided below.

A complaint concerning the handling of your personal information may also be made to the Information Commissioner’s Office.

OPT OUT:

License Information

You have the option to review or modify the information in your license at any time, or you can cancel it by:

  • Contacting us using the contact information provided below

If you ask us to end your license, we’ll deactivate it and, if it’s possible, delete or anonymize your personal data. To stop fraud, address issues, help with any investigations, enforce our Terms of Use, and/or satisfy legal requirements, some information may still be kept in our records.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you buy a product on the Site

  • Contacting us using the contact information provided below

  • Using the ‘Unsubscribe Link’ in e-mails.

 

DATA RETENTION

Your information will be kept for as long as is required for the processing purpose for which it was collected, as well as any other linked purpose that is authorized, including legal, regulatory, and proper business purposes.

Our retention durations are determined by our business needs, and we securely delete or permanently anonymize your personal information when it is no longer required. A continuous evaluation of our data retention policy. 

CONTACT US

 

Please don’t hesitate to get in touch with us if you have any concerns regarding our privacy policy, the information we hold about you, or how to exercise one of your data protection rights.

email: info@35.197.183.105